Shipping Policy

Last Updated: 25 August 2026

At Ayuras, we aim to process and deliver your Ayurvedic, herbal, cosmetic and personal-care products safely and efficiently.

This Shipping Policy explains how orders placed through ayuras.com are processed, shipped and delivered.

1. Shipping Coverage

Ayuras currently delivers products to serviceable locations across India.

Delivery availability may depend on the PIN code, courier service availability and other logistical factors.

At checkout, customers should provide a complete and accurate delivery address, including:

1. Full name
2. House/flat/building number
3. Street/locality
4. City
5. State
6. PIN code
7. Contact mobile number

Ayuras is not responsible for delivery problems caused by incorrect, incomplete or inaccurate address information provided by the customer.

2. Order Processing

Orders are generally processed after successful order confirmation and payment verification, where applicable.

We aim to process orders within 1–3 business days.

Orders may take longer to process during:

1. Weekends and public holidays.
2. Sales and promotional periods.
3. High-volume order periods.
4. Unexpected operational circumstances.

Order processing time is separate from the delivery time.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Therefore, the overall estimated delivery time may generally be around 4–10 business days from successful order confirmation.

These are estimated timelines and are not guaranteed delivery dates.

Remote locations, difficult-to-service PIN codes and certain regions may require additional time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.

Shipping charges may vary depending on:

1. Delivery location.
2. Order value.
3. Product quantity or weight.
4. Promotional offers.
5. Delivery service availability.

Any applicable shipping charge will be the customer's responsibility unless the order qualifies for a shipping offer or free-delivery promotion.

5. Order Tracking

Where tracking is available, customers may receive shipment tracking information through email, SMS, WhatsApp or other available communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

Customers should use the tracking information provided to monitor delivery progress.

6. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policies.

Customers should ensure that:

1. Someone is available to receive the package.
2. The provided mobile number is reachable.
3. The delivery address is accurate.
4. Any required delivery instructions are provided.

If delivery fails because the customer is unavailable, provides an incorrect address, refuses the package or cannot be contacted, additional delivery attempts or charges may apply depending on the circumstances.

7. Delayed Delivery

Delivery times may occasionally be affected by circumstances beyond our reasonable control, including:

1. Severe weather.
2. Natural disasters.
3. Transportation disruptions.
4. Public holidays.
5. Strikes or operational disruptions.
6. Courier delays.
7. Government restrictions.
8. Regional restrictions.
9. High-volume periods.
10. Incorrect or incomplete delivery information.

Ayuras will make reasonable efforts to assist customers with delayed shipments but cannot guarantee a particular delivery date.

8. Damaged Package

If you receive a package that appears visibly damaged, please:

1. Take photographs of the package before opening it, where possible.
2. Record an opening/unboxing video where possible.
3. Check the contents.
4. Contact Ayuras within 2 days of delivery if the product is damaged or incorrect.

Please refer to our Return Policy and Refund Policy for further information.

9. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us within 2 days of delivery.

Please provide your order number and clear photographs/videos of the package and products received.

After verification, Ayuras may arrange a replacement or provide an eligible refund.

10. Undelivered or Returned Shipments

If a shipment is returned to Ayuras because of:

1. Incorrect address.
2. Incomplete address.
3. Customer unavailable.
4. Customer refusal.
5. Incorrect contact details.
6. Repeated failed delivery attempts.

we may contact the customer to determine whether the order can be re-shipped.

Additional shipping charges may apply for re-shipment where permitted.

For prepaid orders, any refund will be subject to our applicable Refund Policy and the circumstances of the failed delivery.

11. Cash on Delivery

Where Cash on Delivery is available, customers may pay the applicable order amount to the courier at the time of delivery.

COD availability may depend on the delivery PIN code, order value and other operational conditions.

Ayuras reserves the right to restrict or discontinue COD availability for particular locations or orders.

12. International Shipping

Unless specifically stated otherwise on the website, Ayuras currently focuses on delivery within India.

International shipping, where introduced, will be subject to separate shipping charges, customs requirements, import regulations and applicable taxes/duties.

13. Address Changes

Customers should contact Ayuras as soon as possible if they need to change their delivery address.

Address changes may only be possible before the order is dispatched.

Once the order has been shipped, we may not be able to modify the delivery address.

14. Contact Us

For shipping or delivery-related questions, please contact:

Ayuras Enterprise

Website: ayuras.com

Email: info@ayuras.com

Phone/WhatsApp: +91-7802881848

Business Address: Jamnagar , Gujarat - 361006

Important

Delivery timelines mentioned in this policy are estimates only and may vary depending on the destination and courier service.

This Shipping Policy should be read together with our Terms & Conditions, Return Policy, Refund Policy and Cancellation Policy.

Ayuras reserves the right to update this Shipping Policy from time to time. The latest version will be published on this page.

Ayuras Enterprise

Ayurvedic • Herbal • Natural Personal Care