Return Policy

Last Updated: 25 August 2026

At Ayuras, we want you to receive your Ayurvedic, herbal and cosmetic products in good condition. Because many of our products are personal-care and hygiene products, returns are subject to the conditions below.

1. 2-Day Return Window

Eligible return requests must be submitted within 2 days from the date of delivery.

Any return request received after 2 days may not be accepted.

2. Products Eligible for Return

A product may be eligible for return if:

1. You received the wrong product.
2. The product arrived damaged.
3. The product is defective.
4. The product is substantially different from the product ordered.
5. An item is missing from your order.

For a standard return, the product must be:

1. Unused.
2. Unopened.
3. In its original packaging.
4. In saleable condition.
5. Accompanied by the order details/invoice where applicable.

3. Non-Returnable Products

Due to hygiene, safety and quality considerations, the following generally cannot be returned once opened or used:

1. Ayurvedic oils.
2. Skin-care products.
3. Hair-care products.
4. Cosmetics.
5. Personal-care products.
6. Herbal products.
7. Products with broken or removed seals.
8. Products damaged after delivery due to improper handling or storage.

Products may also be non-returnable where the customer has simply changed their mind or ordered the wrong product.

These exclusions are subject to applicable consumer laws and any rights that cannot legally be excluded.

4. Damaged Products

If your package arrives damaged, please notify Ayuras within 2 days of delivery.

Please provide clear photographs of:

1. The outer package.
2. The shipping label.
3. The product packaging.
4. The damaged product.

An opening/unboxing video may also be requested to help us investigate the issue.

5. Wrong Product Received

If you receive a product different from the one ordered, contact us within 2 days of delivery.

After verification, Ayuras may arrange a replacement or process an eligible refund.

Please do not use the incorrect product before contacting us.

6. Defective Product

If you believe that a product is defective, contact us within 2 days of delivery and provide details and photographs/videos where appropriate.

Our team may assess the issue before approving a return, replacement or refund.

7. How to Request a Return

To request a return, contact our customer-support team within 2 days of delivery.

Please provide:

1. Order number.
2. Customer name.
3. Registered mobile number or email address.
4. Product name.
5. Reason for return.
6. Photographs/videos where applicable.

Our team will review the request and provide return instructions if the return is approved.

Please do not send a product back without receiving return instructions from Ayuras.

8. Return Approval

All return requests are subject to verification.

If your return is approved, Ayuras will inform you of the next steps.

Depending on the circumstances, we may offer:

1. Replacement of the product; or
2. Refund of the eligible amount.

The final resolution will depend on product availability, the nature of the issue and applicable law.

9. Return Shipping

If the return is due to an error by Ayuras, such as receiving an incorrect or damaged product, Ayuras may arrange the return or provide appropriate return-shipping assistance.

For other eligible returns, the customer may be responsible for return shipping costs where permitted by applicable law.

10. Refund After Return

Where a refund is approved, it will generally be processed through the original payment method, where technically possible.

The time taken for the refund to appear in your bank account may depend on the payment gateway or financial institution.

Please refer to our Refund Policy for additional information.

11. Exchange / Replacement

Where an incorrect, damaged or defective product is verified, Ayuras may offer a replacement, subject to product availability.

If the same product is unavailable, an eligible refund may be offered.

12. Products Purchased During Offers

Products purchased under special offers, discounts or promotional campaigns may have additional return conditions.

Please check the terms of the applicable offer before placing your order.

13. Customer Responsibility

Customers are responsible for:

1. Providing the correct delivery address.
2. Inspecting the package after delivery.
3. Reporting eligible issues within 2 days.
4. Following the product's storage and usage instructions.
5. Keeping products unopened and unused when requesting a standard return.

14. Contact Us

For return requests, please contact:

Ayuras Enterprise

Website: ayuras.com

Email: info@ayuras.com

Phone/WhatsApp: +91-7802881848

Business Address: Jamnagar , Gujarat - 361006

Important

The return request period is 2 days from the date of delivery.

This Return Policy should be read together with our Terms & Conditions, Refund Policy, Cancellation Policy and Shipping Policy.

Ayuras reserves the right to update this Return Policy from time to time. The latest version will be published on this page.

Ayuras Enterprise

Ayurvedic • Herbal • Natural Personal Care